Who we are

We at Essence Homes Ltd. (“Essence Homes” or “we” or “us”) are committed to maintaining the accuracy, security, and privacy of your personal information. This includes information in any form that can be attributed to an identifiable individual, such as names and phone numbers.

This Privacy Policy sets out how we collect, use, protect, and delete all personal information you submit to us through our website, www.theessencegroup.ca (the “Website”). It forms part of the Terms and Conditions for the Website. By using or submitting any information through our Website, you are agreeing to the terms of this Privacy Policy. Please review it carefully before continuing to use the Website.


What We Collect


We collect your first and last name, phone number, and email address when you schedule an appointment or sign up for our newsletter through our Website (our “Web Services”). Additional information may be collected through the application process for purchasing a new home, but this information is not collected through our Website nor is it covered by this Privacy Policy.

[To continue improving the performance of our Website and our business, we may collect and retain information related to your activity through third-party services, such as Google Analytics (our “Third-Party Service Providers”), while using our Website. This information includes, but is not limited to, your Internet Protocol (IP) address, operating system, geolocation information, local preferences, ID numbers associated with your computer or mobile devices, your mobile carrier, and metadata. The terms of use and privacy policies of our Third-Party Service Providers are incorporated into our Terms and Conditions by reference.]

To enhance your experience on our Website, we use cookies which may be stored on your computer or device. If you do not wish to accept cookies, you may set your browser settings to disable cookies. However, this may affect your experience and use of our Website.

Persons under the age of 18 are not permitted to submit any personal information through our Website. We will immediately delete any personal information that is submitted to us in violation of this Privacy Policy.


How We Use

We primarily collect and use your personal information in order to provide our Web Services to you.

We will not disclose your personal information to a third party, unless:

  • you have explicitly consented to the disclosure,
  • it is required to provide our Web Services to you, or
  • it is required by law.

We will not disclose your personal information to any third party to let them market to you. Where we are permitted to disclose your personal information to third parties, we will ensure that they protect your personal information and use it only for the purposes we specify. We may use the information that we collect from your or that you provide to us for any purpose we consider appropriate, without restriction, as long as it has been anonymized.

If you wish to withdraw your consent to this use and stop receiving electronic communications from us, please contact us at cynthia@theessencegroup.ca.


How We Store

We store your personal information on our local servers only. Only Essence Homes employees will have access to this server. Except where required by law, we will not store your personal information in any physical format.

In the event there is a breach of security of our Website or the server on which we store data that results in the disclosure of personal information, we will take steps to advise all known affected persons within a reasonable time from discovery of the breach.

If you want us to permanently delete your personal information, whether it is stored in electronic or physical form, please send a request to cynthia@theessencegroup.ca. We will ensure that all material in our possession containing your personal information is deleted within a reasonable time from the date of your request. This may, however, prevent us from providing further Web Services to you.

We will retain any and all information that we are required to retain under any applicable laws for the full duration of time required by those laws.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Changes to the Policy

We reserve the right to amend or update this Privacy Policy from time to time. Updates to the Privacy Policy will be effective upon posting to our Website. Your continued use of our Website will be deemed acceptance of any amendments or updates to this Privacy Policy. If you do not consent to the amendments or updates, please stop using the Website.

In the event that any change affects the purpose or the way we collect, use, or disclose your personal information, we will obtain any additional consent required from you under applicable privacy laws.


Contact Us

If you have any questions about our Privacy Policy, or any other inquires about our handling of your personal information, please contact our privacy compliance officer, Cynthia Montaubin:

Last modified: 22/03/2021